Return Policy
Returns
If you buy from H.R. Lash any order entitles you to fully Return & Refund if you are dissatisfied with your purchase.
Please call our Customer Services Team on +1705-759-3785 or e-mail hrlash@hotmail.com within 15 days of delivery if you realize you ordered the wrong size or your order is defective, delivered the wrong item or not satisfied and wanted to return. We will try to resolve your issue or facilitate your return at our earliest and at your convenience.
Free returns for 15 days after receiving your order when you use the pre-paid Canada Post shipping label and drop your parcel off at a Canada post location.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will provide ONE prepaid return label for your order. In the event a return is requested and we provide ONE prepaid return label but the the item returned is not the item that was ordered we will return the order back to you. If you still request to return your order we can provide another prepaid return label but the excess shipping costs will be deducted from your refund.
If your return shows that is was used, worn, damaged and not able to be resold, H.R. Lash may refuse or deduct your refund accordingly. Please tell us if you plan to return an item you may think is used so we can better address the return.
Restocking Fee
We do not charge a restocking fee on returns.
Damages and issues (Defective Products )
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00
Your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn't need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping.
Return of Unopened Items
All unopened items can be shipped back to H.R. Lash for a full refund on the price of the product. H.R. Lash will provide a prepaid return label for your order. Please contact us within 15 days of receiving the product to apply for a refund. The offer is no longer available after the 15 days from receiving the product.
We may request you to send us photos of any areas of damage or imperfection to offer you a suitable course of action of your choice. In the end customer satisfaction is our aim.
Returns will only be facilitated Monday to Friday, excluding Bank Holidays during business hours.
Refund
We will process your return as soon as you let us know that you would like to return your purchase. The refund process will be executed from the date that we receive purchased item back in stock.
For security reasons, you will be refunded on the card or payment method that you used to place your order.
There are certain situations where only partial refunds are granted (if applicable)
- Clothing with obvious signs of wear
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hrlash@hotmail.com.
Sale items (if applicable)
Sale items may be returned and refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hrlash@hotmail.com and send your item to: 308 John Street, Sault. Ste. Marie, Ontario P6C 3j4, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 308 John Street, Sault. Ste. Marie, Ontario P6C 3j4, Canada.
H.R. Lash will provide a prepaid return label for your order you would like to return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.